General terms and conditions
From the SKI SCHOOL GRIMENTZ-ZINAL
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These terms and conditions apply to all transactions regarding lessons and services offered by the Ecole Suisse de Ski of Grimentz- Zinal (ESS Grimentz-Zinal).
Only the French version of this document is valid.
This document is available on our internet sites as well as in our offices.
TERMS OF SERVICES
The services offered by the ESS Grimentz-Zinal have a fixed cost.
Our work is done with passion and pleasure ; negotiating prices is not permitted. Each service is always paid the displayed price.
The total amount for our services will be required to finalise your booking, be it through our online platform or directly at the front desk of our offices in Grimentz and Zinal.
The payment will therefore validate your registration.
The services and lessons that have been confirmed are only valid for the dates and hours that appear on the booking of the ESS Grimentz-Zinal.
A lesson cannot be refunded or exchanged due to the lateness of a client to the beginning of a lesson. The lessons will take place regardless of weather conditions. The meteorological conditions cannot be used as a pretext to cancel or reschedule a lesson, provided that the activity is maintained by the ESS Grimentz-Zinal. No refunds, rescheduling or compensation is ever due for this reason.
During the season, our staff will do its upmost to satisfy your expectations with the places that are available.
During peak season, we recommend reserving lessons minimum one month ahead of time.
Instructors will not be assigned to specific clients, except for special cases. The ESS Grimentz-Zinal reserves the right at any moment to modify the booking for organizational reasons.
No bookings can made via telephone.
Bookings are made via E-mail or through our online sales platform “Swiss ski school”. A 48h waiting period is in effect for bookings made online.
When reserving by internet or by mail, the confirmation of your booking can be asked of you, please keep a copy of it on your portable phone.
At the ESS Grimentz-Zinal the prices are displayed and respected.
The school reserves the right to modify at any time its prices. The prices per person include taxes and are in Swiss Francs (CHF).
The prices of group lessons is a package deal offering 5 days for the price of 4. The client can therefore not claim a refund or ask to displace one of the days on a booking of a group lesson.
We offer a 5% discount on all bookings made through the online platform. All bookings made directly at the front desk or by mail forfeit any discount.
MODIFICATION OF BOOKINGS / CANCELLATION
Any booking way be terminated or modified 7 days before the start of the lesson, free of charge, with or without the insurance ESS COURS PROTECT.
In the event of termination or modification for any reason or incident independent of the wishes of the company and that don’t appear on these terms and conditions, the ESS Grimentz-Zinal is not obliged to reimburse the services to the client.
ESS COURS PROTECT
For those who have taken the additional cancellation insurance ESS COURS PROTECT, the ESS Grimentz-Zinal will commit to replacing the lost hours a client has had during their stay, to the extent of the clients availability and in event of not finding one, providing a refund in accordance with the terms and conditions stated below.
CANCELLATION – WITH INSURANCE
The insurance ESS COURS PROTECT, available with every purchase of a lesson, guaranties the replacement of a lost lesson or a refund of the paid amount based on the prorata-temporis and under the conditions of Swiss insurance contract law (LCA).
In the event of accident or illness, validated only with a medical certificate.
In the event of a complete shutdown of the Griment-Zinal ski area and it’s facilities
CANCELLATION – WITHOUT INSURANCE
Cancellation in the event of illness or accident is valid with a medical certificate.
Cancellation of a lesson during the week before the date but maximum 48h before will require a forfeit of 50% of the amount due.
Cancellation of a lesson less than 48h before will require a forfeit of 100% of the amount due.
In case of cancellation of a group course during the course week, an entry fee equal to the daily rate will be automatically deducted from the total amount of payment before the remaining amount will be re- funded prorata temporis.
The prorata-temporis refund under the aforementioned conditions is made on the net amount paid by the customer, after deduction of the amount of the cancellation insurance and the 5% reduction in the case of a booking made online.
ADDITIONAL – General conditions LCA ESS ESS COURS PROTECT
The general conditions of the ESS COURS PROTECT additional insurance is an integral part of the contract.
The parties will endeavour to amicably resolve any differences that may arise in the execution of the contract.
For any disputes arising in connection with the services offered by the Swiss Ski School Grimentz-Zinal, and if no settlement between the parties can be found, Swiss law solely applies to this contract.
The exclusive legal venue of the Swiss Ski School Grimentz-Zinal is in Sierre.
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